Business & Customer Strategy

Enhance your metrics. Delight your customers.

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Pessoas alegres

Transform your business with customer experience optimization

Struggling to improve your business and CX metrics? Our business strategy consulting offers a clear, external perspective on your operations, helping you identify opportunities, solve challenges, and implement CX technology solutions that drive results. Our Business & Customer Strategy journey enables your company to adapt to evolving demands and improve business results through a customer-centric approach.

A customized journey to your market challenges

In today's competitive marketplace, our personalized business strategy consulting tackles key objectives to help you grow and succeed:

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Understanding customer needs to deliver real value.

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Incorporating cross-industry insights to enhance business decisions.

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Providing market intelligence, including competitive analysis and trend reports.

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Gaining unbiased insights into key metrics like churn, NPS, sales, and market share.

How we add value to your business

Learn more about the implementation of the Innovation Lab journey and how we customize deliveries to foster innovation according to your company's needs:

Discovery and Strategy

Discovery and Strategy

Align products, channels, and processes with strategic intelligence to drive success for both your customers and your organization.

CX STRATEGY

  • Optimize products and channels by deeply understanding your customers' needs and the competitive landscape.

OMNICHANNEL STRATEGY

  • Optimize the experience across the entire customer journey.

CORPORATE OPERATIONS DIGITALIZATION STRATEGY

  • Maximize the operational and digital efficiency of your operations.
How we deliver
  • ilegra remote squads
Development

Development

Align products, channels, and processes with strategic intelligence to drive success for both your customers and your organization.

APPLICATION SERVICES

  • Create, customize and optimize digital products and channels.

DIGITAL OPTIMIZATION OF OPERATIONS & PROCESSES

  • Improve your responsiveness to customer needs by implementing efficient corporate collaboration workflows.
How we deliver
  • ilegra remote squads
  • Staff Augmentation
Education

Education

Align products, channels, and processes with strategic intelligence to drive success for both your customers and your organization.

CX, OMNICHANNEL, AND NEW PROCESS ENABLEMENT

  • Ensure internal engagement with the changes needed — or recently implemented — to enhance the customer experience.

POWER BI LEARNING PATH by Probies

  • Upskill your teams to extract business value through data integration.
How we deliver
  • ilegra remote squads
Always-on

Always-on

Align products, channels, and processes with strategic intelligence to drive success for both your customers and your organization.

KPI MANAGEMENT FOR CX, OMNICHANNEL, OR NEW PROCESSES

  • Continuously track internal engagement, measure performance, and assess customer satisfaction.
How we deliver
  • ilegra remote squads
  • Staff Augmentation

Discovery and Strategy

Development

Education

Always-on

Ideas to inspire you

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Find out about our IT solutions for enterprises as well as our insights, news, and passion projects.

Technology Outsourcing: Transform your business into an innovation engine with professionals who make a difference

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Generative AI: Embrace technological innovation and accelerate your growth

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25 of ilegra’s clients are ranked among Brazil’s 150 most innovative companies

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Ideas to inspire you

Find out about our IT solutions for enterprises as well as our insights, news, and passion projects.

See more

Technology Outsourcing: Transform your business into an innovation engine with professionals who make a difference

Read more

Generative AI: Embrace technological innovation and accelerate your growth

Read more

25 of ilegra’s clients are ranked among Brazil’s 150 most innovative companies

Read more

DevSecOps: 4 Challenges Digital Product Leaders Must Overcome

Read more

Choose the innovation strategies for you

Get in touch now
Our success cases